ddbet Privacy Policy

ddbet ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the ddbet online casino and sportsbook platform accessible at ddbet.cam (the "Service"). This Privacy Policy describes the types of personal information we collect, the purposes for which we process that information, and the rights you have regarding your personal data.

This Privacy Policy applies to all users of the ddbet platform, including registered players, visitors browsing the website, and individuals who interact with our customer support services. By accessing the ddbet website, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

ddbet operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

For the purposes of Philippine data protection law, ddbet is the data controller responsible for the personal information you provide when using our platform. This means ddbet determines the purposes for which and the manner in which your personal data is processed.

ddbet is a PAGCOR-licensed online gaming operator serving Filipino players across the Philippines. Our platform operates exclusively in the Philippine market and all data processing activities described in this Privacy Policy take place within the context of that regulatory framework.

ddbet collects various categories of personal information necessary to provide our online gaming services, comply with legal and regulatory requirements, and ensure a safe and secure platform for all users. The types of data we collect include:

A. Registration and Account Data

• Full legal name as it appears on your government-issued identification
• Date of birth (required for age verification under PAGCOR regulations)
• Philippine mobile phone number
• Email address
• Residential address (including barangay, city, and province)
• Account username and encrypted password
• Preferred currency (PHP) and language preference (English/Filipino)

B. Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, UMID, postal ID, or national ID)
• Proof of address documents (e.g., recent utility bills, bank statements, or government correspondence)
• Photographs or selfies submitted for identity verification purposes
• Additional documents requested during enhanced due diligence procedures

C. Financial and Transaction Data

• Payment method information (GCash mobile number, Maya account details, bank account numbers for BPI, BDO, or Metrobank)
• Deposit and withdrawal transaction records, including amounts, dates, and timestamps
• Bonus claims, wagering activity, and promotional participation history
• Wallet balances and transaction histories

D. Gameplay and Betting Data

• Records of games played, bets placed, and outcomes (wins/losses)
• Session duration, frequency of play, and betting patterns
• Live casino table interactions and chat communications
• Sports betting selections and in-play betting activity

E. Technical and Device Data

• IP address and approximate geolocation data
• Device type, operating system, browser type, and version
• Screen resolution and device identifiers
• Cookies and similar tracking technologies (see Clause 11)
• Referral sources and navigation paths on the ddbet website

F. Communications Data

• Customer support inquiries, live chat transcripts, and email correspondence
• Feedback, complaints, and dispute resolution communications
• Marketing preference settings and communication opt-ins or opt-outs

ddbet collects personal data through various channels during your interaction with our platform:

• Directly from You: When you register an account, submit KYC documentation, make deposits or withdrawals, claim bonuses, contact customer support, or update your account settings.
• Automatically: Through cookies, server logs, and analytics tools that capture technical data about your device, browser, and interactions with the ddbet website and games.
• From Third-Party Service Providers: Payment processors (GCash, Maya, InstaPay, PESONet) provide transaction confirmation data; game providers record gameplay outcomes; and identity verification services may validate submitted KYC documents.
• From Publicly Available Sources: In limited circumstances, ddbet may verify information against publicly accessible databases or registers as part of anti-money laundering (AML) or fraud prevention procedures.

ddbet processes your personal data for the following purposes, all of which are necessary for the provision of our online gaming services or required by applicable law:

• Account Management: Creating and maintaining your ddbet account, authenticating your identity on login, and enabling secure access to your player profile and transaction history.
• Age and Identity Verification: Confirming that you are at least twenty-one (21) years old as required by PAGCOR regulations and verifying your identity to prevent fraud, underage gambling, and multiple account creation.
• Transaction Processing: Processing deposits, crediting funds to your wallet, executing withdrawal requests, and maintaining accurate financial records for audit and regulatory purposes.
• Gameplay and Betting Services: Enabling your participation in casino games, live dealer tables, bingo, fish games, slots, and sports betting markets; recording game outcomes; and calculating winnings and payouts.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including reporting requirements to the Anti-Money Laundering Council (AMLC) when necessary.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, collusion, bonus abuse, money laundering, and other prohibited conduct; investigating suspicious transactions or gameplay patterns; and protecting the integrity of the platform for all users.
• Customer Support: Responding to your inquiries, resolving disputes, addres sing complaints, and processing responsible gaming requests such as self-exclusion or deposit limit changes.
• Responsible Gaming: Monitoring gameplay patterns and transaction history to identify players who may be exhibiting signs of problem gambling; applying self-exclusion restrictions; and enforcing deposit limits, loss limits, and session time reminders.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the ddbet platform, optimise game performance, and enhance the overall user experience for Filipino players.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications (see Clause 12).

Under the Data Privacy Act of 2012 (RA 10173), ddbet processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the ddbet Terms and Conditions — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing necessary for ddbet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ddbet does not sell or rent your personal data to third parties for their independent commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• Game Software Providers: Licensed third-party game studios (such as Pragmatic Play, PG Soft, and JILI) receive gameplay data necessary to operate their games on the ddbet platform. These providers are subject to contractual data processing obligations consistent with this Privacy Policy.
• Identity Verification Services: KYC and identity verification providers may process copies of your identification documents to confirm your age and identity on ddbet's behalf. These providers are selected for their compliance with data security standards.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive information as required by law or regulatory mandate, including mandatory reporting under AMLA for suspicious transactions above applicable thresholds.
• Law Enforcement: Philippine law enforcement agencies may receive information in response to lawful requests, court orders, or legal process, or where ddbet reasonably believes disclosure is necessary to prevent or investigate fraud, illegal activity, or threats to safety.
• Professional Advisors: Legal counsel, auditors, and accountants engaged by ddbet may access limited personal data in the course of providing professional services, subject to obligations of confidentiality.

ddbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser or device and the ddbet platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. Stored sensitive data, including payment details and KYC documents, is encrypted at rest.
• Access Controls: Access to personal data is restricted to ddbet staff members who require it to perform their specific job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Account Security: ddbet employs password hashing, session token management, and optional two-factor authentication (2FA) to protect player accounts from unauthorised access. Suspicious login attempts trigger automated security alerts.
• Infrastructure Security: The ddbet platform is hosted on secure server infrastructure with firewalls, intrusion detection systems, and regular security patching. Physical access to server facilities is restricted and monitored.
• Incident Response: ddbet maintains a data breach response plan. In the event of a security incident affecting your personal data, ddbet will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines required by the Data Privacy Act.

ddbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and applicable Philippine financial regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the end of the customer relationship, in compliance with AMLA record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for audit, tax, and anti-money laundering compliance purposes.
• Customer Support Records: Communications with customer support are retained for up to three (3) years from the date of the interaction, or longer if related to an unresolved dispute or legal proceeding.
• Marketing Data: Retained only for as long as your consent remains valid. If you withdraw consent for marketing communications, your marketing preferences are updated immediately and you will no longer receive promotional messages.
• Technical and Device Data: Retained for up to twelve (12) months from collection for security, fraud detection, and platform analytics purposes.

When personal data is no longer required, ddbet securely deletes or anonymises it in a manner that prevents reconstruction or re-identification of the individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by ddbet:

• Right to Be Informed: You have the right to be informed of the purposes and manner in which your personal data is being processed, which this Privacy Policy fulfils.
• Right of Access: You have the right to request a copy of the personal data ddbet holds about you, along with information about the purposes and recipients of that data.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ddbet holds about you. Many basic account details can be updated directly in your account settings; other changes may require verification.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes it was collected. This right is subject to ddbet's legal obligations to retain certain data under PAGCOR regulations and AMLA.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ddbet in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to File a Complaint: If you believe ddbet has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact ddbet's Data Protection Officer via 24/7 live chat support or at [email protected]. ddbet will respond to all verified privacy rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.

ddbet uses cookies and similar tracking technologies on its website to provide essential platform functionality, analyse usage patterns, and — where you have consented — to deliver personalised content and marketing communications. The types of cookies ddbet uses include:

• Strictly Necessary Cookies: Essential for the operation of the ddbet platform — including session authentication tokens, security cookies, and user preference settings. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Remember your preferences, such as language settings (English or Filipino), display options, and recent game history, to provide a more personalised experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate and use the ddbet website, which pages they visit, and which features they use most frequently. This data helps ddbet improve the platform experience. Analytics cookies are only placed with your consent.
• Marketing Cookies: Used to track the effectiveness of ddbet's promotional campaigns and to deliver relevant bonus offers and notifications. These cookies are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking strictly necessary cookies may prevent you from logging into or using certain features of the ddbet platform.

With your consent, ddbet may send you promotional communications about bonuses, game releases, sports betting promotions, and other platform news via SMS to your registered Philippine mobile number, email to your registered address, or push notifications if you have enabled them on your device.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your ddbet account settings;
• Clicking the unsubscribe link included in any marketing email;
• Contacting ddbet customer support via live chat and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to use the ddbet platform or receive transactional communications about your account, such as deposit confirmations, withdrawal notifications, and security alerts.

The ddbet platform is strictly for individuals who are at least twenty-one (21) years of age, as required by PAGCOR regulations governing casino-style online gaming in the Philippines. ddbet does not knowingly collect or process personal data from individuals under the age of twenty-one (21).

Age verification is a mandatory step in the ddbet registration and KYC process. If ddbet discovers or has reason to believe that personal data has been submitted by or on behalf of an individual under the age of twenty-one (21), that account will be immediately suspended, all associated data will be flagged for review, and the matter will be handled in accordance with PAGCOR's underage gaming compliance procedures.

ddbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ddbet will notify registered players by publishing the updated policy on the ddbet website and, where appropriate, by sending a notification to your registered email address or mobile number.

The effective date of the current version of this Privacy Policy is stated at the top of this page. Your continued use of the ddbet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, provided that where the changes require renewed consent, ddbet will seek that consent through an appropriate mechanism before continuing to process your data on that basis.

We encourage you to review this Privacy Policy periodically to remain informed about how ddbet protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which ddbet processes your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the ddbet website. This is the fastest way to reach our Data Protection team.
• Email: [email protected] — please include "Privacy Inquiry" or "Data Request" in the subject line to ensure priority handling.
• Messenger and Viber: Available 24/7 for general inquiries, including privacy-related questions.

ddbet will acknowledge all privacy inquiries within forty-eight (48) hours and will aim to resolve substantive requests within thirty (30) calendar days. In complex cases that require extended review, ddbet will notify you of the extended timeline and provide a provisional update.

If you are not satisfied with ddbet's response to your privacy inquiry or believe your data privacy rights under Philippine law have been violated, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.